Connie AI
Terms of Service
Effective Date: June 7, 2023
Please Read Carefully Before Using This Service.
Applicability and Acceptance
The following terms of service and the Connie AI Privacy Policy (together, the “Terms”) govern your access and use of this website, https://connie.alu.ai (“Site”), any of our other websites and services that post these Terms, and the Connie AI Atlassian Marketplace App (“Connie AI”; collectively, the “Service”). Connie AI includes, and is limited to, an integration service specifically for use with Atlassian, Inc. (“Atlassian”) services to use AI to answer questions based on the knowledge in your Confluence space (the “Purpose”). The Site and Service are operated by Applied Language Understanding Inc (“we”, “us”, or “ALU.AI”), a Delaware corporation, which is not affiliated with Atlassian.
These Terms describe your rights and responsibilities when using the Service. Unless explicitly stated otherwise, any new features that augment or enhance the current Service shall be subject to these Terms.
Modifications to Terms
ALU.AI expressly reserves the right to modify these Terms at any time in its sole discretion, and without prior notice to you, by including such modification in these Terms, along with a notice of the effective date of such modified Terms. It is your sole responsibility to check our website periodically for such modifications. Any continued use by you of the Service after the posting of such modified Terms shall be deemed to indicate your irrevocable agreement to such modified Terms. Accordingly, if at any time you do not agree to be subject to any modified Terms, you may no longer use the Service.
CONSENT
THESE TERMS ARE LEGALLY BINDING, AND YOUR USE OF THE SERVICE IS CONDITIONED UPON YOUR ACCEPTANCE, CONSENT, AND AGREEMENT TO THESE TERMS. BY CREATING AN ACCOUNT OR OTHERWISE USING THE SERVICE YOU AFFIRMATIVELY CONFIRM THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU ARE ENTERING INTO THESE TERMS ON BEHALF OF AN ENTITY, YOU REPRESENT AND WARRANT THAT YOU HAVE THE ACTUAL AUTHORITY TO BIND SUCH ENTITY TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE THE SERVICE.
PRIVACY & CONTACT INFORMATION
Please visit the Connie AI Privacy Policy (“Privacy Policy”) at https://privacy.connie.alu.ai to understand how ALU.AI collects
and uses personal information. Questions about these Terms should be sent to us at contact@alu.ai.
Eligibility To Use The Service
Authorized Account and License
In order to access and use all of the features of the Service, you are required to log in to Confluence through your existing account registered with Atlassian (“Atlassian Account”), enable the Connie AI App through Atlassian's Marketplace site, and authorize Connie AI to access your Confluence Account (the “Authorized Account”). Your Confluence Account is subject to the Atlassian terms of service and Atlassian privacy policy. When you enable, authorize, and log in to your Authorized Account, until and unless you revoke authorization and disable Connie AI on the Atlassian Confluence site, you agree to abide by the Atlassian terms of service and privacy policy, as well as accept these Terms and consent to our Privacy Policy.
Upon linking to the Service through your Authorized Account and use of the Service through the Site, a Confluence space, or otherwise, and subject to all of the terms and conditions of these Terms, ALU.AI hereby grants to you the personal, non-transferable, non-exclusive, and non-sublicensable license to use the Service, solely for the Purpose as described in these Terms, until such time as either you or ALU.AI elect to terminate such right in accordance with these Terms.
ALU.AI cannot and will not be liable for any loss or damage arising from your failure to comply with these Terms or from the suspension, revocation, or termination of your Atlassian Account (“Atlassian Termination”). ALU.AI is not responsible for any Atlassian Termination, and you acknowledge that any such Atlassian Termination may affect your ability to access and use the Service. We reserve the right to treat any breach of Atlassian’s terms or policies as a breach of these Terms at our sole discretion.
Eligibility
As an express condition of being permitted to use the Service, you represent and warrant that you (i) have the legal capacity (including, without limitation, being over the age of sixteen (16)) to enter into contracts under the law of the jurisdiction in which you reside, and (ii) are not on a list of persons barred from receiving services under U.S. laws (including, without limitation, the Denied Persons List and the Entity List issued by the U.S. Department of Commerce, Bureau of Industry and Security) or other applicable jurisdiction. For more information on our practices for ineligible users, please refer to the Privacy Policy.
We reserve the right to refuse use of the Service to anyone for any reason at any time. In consideration for such use of the Service, you agree to provide true, accurate, current, and complete information about yourself, where applicable on the Service. ALU.AI assumes no duty to verify such information.
Site Content
Our content
Except as may be otherwise noted, the information, materials (including, without limitation, HTML, text, audio, video, white papers, press releases, data sheets, product descriptions, software, FAQs, and other content) available on the Service (collectively, “ALU.AI Content”) are the copyrighted works of ALU.AI and its licensors, and ALU.AI and its licensors expressly retain all right, title, and interest in and to the ALU.AI Content, including, without limitation, all intellectual property rights therein and thereto. Except as expressly permitted in these Terms, your use of the ALU.AI Content may violate copyright and other applicable laws.
Third-Party Content
In addition to ALU.AI Content, the Service may contain information and materials provided to ALU.AI by third parties (collectively, “Third-Party Content”). Third-Party Content is the copyrighted work of its owner, who expressly retains all right, title, and interest in and to the Third-Party Content, including, without limitation, all intellectual property rights therein and thereto. In addition to being subject to these Terms, Third-Party Content may also be subject to different or additional terms of use and privacy policies of such third parties. Please contact the appropriate third party for further information regarding any such different or additional terms of use and privacy policies applicable to Third-Party Content.
Limited Site Content License
ALU.AI grants you the limited, revocable, non-transferable, non-exclusive, and non-sublicensable license to use the ALU.AI Content and Third-Party Content (collectively, “Site Content”) by displaying the Site Content on your web-enabled device, and downloading and printing pages from the Site containing Site Content, under the condition that (i) such activity is solely for your personal, education, or other noncommercial use, (ii) you do not modify or prepare derivative works from the Site Content, (iii) you do not obscure,
alter, or remove any notice of copyright set forth on any Site pages or Site Content (iv) you do not otherwise reproduce re-distribute or publicly display Content, (iv) you do not otherwise reproduce, re distribute, or publicly display any of the Site Content, (v) you do not copy any Site Content to any other media or other storage format, and (vi) you otherwise comply with these Terms.
Trademarks
All trademarks, service marks, and logos included on the Site (except to the extent constituting Your Content as defined below, the “Marks”) are the property of ALU.AI or third parties, and you may not use such Marks without the express, prior written consent of ALU.AI, or the applicable third party.
Monitoring of Site Content and Use of Service
ALU.AI reserves the right, but does not undertake the obligation, to monitor use of the Site and/or the Service, and to investigate and take appropriate legal action against any party that uses the Service in violation of these Terms or applicable law. ALU.AI reserves the right to accept, reject, or modify any Site Content or Your Content (as defined below), but assumes no liability based on its acceptance, rejection, modification, or failure to modify any Site Content or Your Content.
Copyright Infringement
As a condition of your right to use the Site and the Service, you agree to respect the intellectual property rights of others. Accordingly, you agree not to upload or post to the Service any copyrighted materials, trademarks, or other proprietary information belonging to any third party without the prior written consent of the applicable third party. You acknowledge that ALU.AI may terminate your access to the Site and/or the Service if you infringe the copyright of third parties.
If you believe that your copyrighted work has been illegally uploaded or posted on the Service, you may send a written notice to ALU.AI at contact@alu.ai, and ALU.AI will respond pursuant to the Digital Millennium Copyright Act procedure, the text of which can be found at the U.S. Copyright Office web site http://www.copyright.gov/legislation/dmca.pdf. ALU.AI reserves all rights to seek damages and fees associated with infringement and or fraud.
Your Content; Comments; Feedback
Your Content
If you elect to display, post, submit, or otherwise make available to others, on the Service any content or works of authorship, including, without limitation, images, audio files, text, software, or other materials, (collectively, “Your Content”), you hereby grant to ALU.AI a perpetual, irrevocable, royalty-free, worldwide, non-exclusive right and license, including the right to grant sublicenses to third parties, to use, reproduce, publicly display, publicly perform, prepare derivative works from, and distribute Your Content, for any purpose. For example, Your Content includes anything you post on a public ALU.AI forum, as well as any Comments (defined below) you may provide to us. However, ALU.AI does not include your Confluence content (“Atlassian Data”) in Your Content for purposes of the above rights and licenses. For more information about how we handle your Atlassian Data, please visit our Privacy Policy.
In addition to the above, you hereby irrevocably represent and warrant to ALU.AI that:
you have all necessary power, authority, right, title and/or licenses to grant to ALU.AI the foregoing right and license;
the posting, submission, display by you of Your Content on the Service, and the exercise by ALU.AI of the foregoing license does not and will not (1) violate any applicable law or government regulation or (2) infringe any right of publicity or invades the privacy of others, or any intellectual property right of any third party;
none of Your Content (1) will constitute obscene, pornographic, indecent, profane, or otherwise objectionable material, (2) is discriminatory, hateful, or bigoted toward, or abusive of, any group or individual, or (3) is libelous or defamatory; and
none of Your Content will contain any computer virus or other malware that could in any way affect the operation of the Service, the Site, or any related website.
ALU.AI does not claim ownership over any of Your Content or Atlassian Data. However, you agree that ALU.AI may store and display, subject to your account settings, Your Content and Atlassian Data solely as necessary in connection with the Service and these Terms. To the extent you choose to share any of Your Content or Atlassian Data (“Shared Content”) with other users of the Service, you agree to allow these users to view and use such Shared Content. For example, if you allow external users to chat with your Confluence space using our Service, the answers from the systems will be viewable and usable by those you have allowed.
You understand that all of your Shared Content, and the content submitted and shared by other users of the Service, is the sole responsibility of the person submitting such content to the Service. ALU.AI does not control such content, nor does ALU.AI guarantee the accuracy, integrity, or quality of such content. ALU.AI will not be liable in any way under any circumstances for any such content as to any errors, omissions, or any loss or damage of any kind incurred as a result of such content submitted to or shared on the Service.
Comments
You may send specific submissions (i.e. descriptions of your knowledge management needs) or suggestions, enhancement requests, recommendations, suggestions, proposals, plans, or other feedback or materials relating to the Service or otherwise (collectively, “Comments”). You hereby grant to ALU.AI a royalty-free, worldwide, transferable, sublicensable, irrevocable, perpetual license to use or incorporate into the Service any Comments, whether or not provided at ALU.AI’s request and irrespective of any limitations indicated relating to its use. ALU.AI is under no obligation:
to maintain any Comments in confidence;
to pay compensation for any Comments;
or to respond to any Comments.
In addition, you hereby irrevocably represent and warrant to ALU.AI that the Comments meet the requirements outlined above for Your Content. You are solely responsible for any Comments you make and their accuracy. We take no responsibility and assume no liability for any Comments posted by you or any third party.
Transmission of Your Content
You acknowledge and understand that Your Content may be transferred unencrypted and involve (a) transmissions over various networks, and (b) changes to conform and adapt to technical requirements of connecting networks or devices. You acknowledge that ALU.AI may have little or no control over the use of Your Content, and hereby agree to hold ALU.AI harmless from and against any claim or liability arising out of the use of Your Content.
Use Of The Service
Use of the Service and Responsibility
You may use your Authorized or Upgraded Account (as defined below) for the Service only in accordance with these Terms and only for lawful purposes. You are responsible for your own communications, including the upload, transmission, and posting of information, and are responsible for the consequences of their posting on or through the Service.
Personal Use Only
You agree that your use of the Service is personal in nature. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any content on the sites through which the Service is provided (“Commercial Use”), without express written permission from ALU.AI. In addition to the foregoing, several usage limits exist, which ALU.AI may modify from time to time. Such limits are intended to prevent unauthorized use or abuse of the Service.
If you are interested in using Connie AI for Commercial Use, please contact us for more information at contact@alu.ai.
Prohibited Uses
ALU.AI specifically prohibits any use of the Service for:
anything other than the Purpose as described in these Terms;
posting any:
information that is incomplete, false, inaccurate, or not your own;
trade secrets or material that is copyrighted or otherwise owned by a third party unless you have a valid license from the owner that permits you to post it;
material that infringes on any other intellectual property, privacy, or publicity right of another;
advertisement, promotional materials, or solicitation related to any product or service that is competitive with ALU.AI products or services; or
software or programs that contain any harmful code, including, but not limited to, viruses, worms, time bombs, or Trojan horses;
impersonating another person or otherwise misleading ALU.AI or third parties as to the origin of any Comments;
engaging in or encouraging conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any city, state, national, or international law or regulation, or which fails to comply with accepted Internet protocol;
transmitting or transferring (by any means) information or software derived from the Service to foreign countries or certain foreign nations in violation of US export control laws; or
harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
Prohibited Conduct
You are prohibited and agree not to engage in the following as it relates to the Site and the Service:
Causing the Service to use excessive computing capacity, bandwidth, or any other resource. Usage of the Service is limited exclusively to its intended Purpose as described in these Terms.
Use of an automated system to supply or update content to Confluence. Violating or attempting to violate the security of the Site, the Service, or ALU.AI’s system or network security, including, without limitation, the following:
accessing data not intended for users of the Service, or gaining unauthorized access to an account, server, or any other computer system;
attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures;
attempting to interfere with the function of the Site, the Service, host, or network, including, without limitation, via means of submitting a virus to the Site, overloading, “flooding”, “mailbombing”, “crashing”, or sending unsolicited e-mail, including promotions and/or advertising of products or services.
Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting. Violations of the Site’s or ALU.AI’s system or network security may result in civil or criminal liability.
Export Control
You hereby represent and warrant that (i) you understand and acknowledge that some Site Content may be subject to export, re-export, and import restrictions under applicable law, (ii) you will not use the any Site Content in a manner that violates the U.S. Export Administration Act of 1979 and the regulations of the U.S. Department of Commerce, and (iii) you are not located in, under the control of, or a national or resident of any country to which the United States has embargoed goods.
Fees, Upgrades & Downgrades
Fees
Some features of the Service may only be accessed and used upon the payment of applicable fees (“Fees”). Fees may vary depending on usage in accordance with our current pricing policy. All Fees are subject to change at ALU.AI’s sole discretion, and are exclusive of all taxes, levies, or duties imposed by taxing authorities. You shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes. If you choose to upgrade your Authorized Account to access such features through payment of such Fees (the “Upgraded Account”), your use of the Service may be subject to additional terms and policies.
Refunds, Upgrading, and Downgrading
We do not offer refunds; however, we reserve the right to apply a partial or full refund to any account at any time, for any reason, and at our sole discretion.
Any upgrade to your Authorized Account or downgrade to your Upgraded Account, without otherwise terminating either, will result in a proration of Fees during the then-current billing cycle, and will take full effect with regard to any new Fees being charged at the next billing cycle. Downgrading your Upgraded Account may cause the loss of features or capacity of your Authorized Account. ALU.AI does not accept any liability for such loss. As long as your Upgraded Account is not otherwise terminated or downgraded, you will be charged the Fees even if you never use the Service. You may, however, downgrade or terminate your Upgraded Account at any time, which will take full effect at the end of the then-current billing cycle.
Cancellation And Termination
Effective Term
These Terms are effective unless and until terminated by either you or ALU.AI.
Cancellation or Termination by You
You may terminate these Terms at any time by contacting ALU.AI and specifying that you no longer wish to use the Service, or when you appropriately cease using our Service by revoking authorization and disabling the Connie AI App through the Atlassian Confluence site. If you terminate your Authorized or Upgraded Account appropriately, and you request that we delete Your Content and information associated with your Authorized or Upgraded Account, we will make all commercially reasonable efforts to do so in accordance with the Privacy Policy.
Cancellation or Termination by ALU.AI
ALU.AI reserves the right to suspend or cancel the Site, the Service, or your use of the Service, at any time and without notice. Without limiting the foregoing, if in ALU.AI’s sole discretion you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, ALU.AI may terminate these Terms, or your use of or access to the Service without notice or warning, and you will remain liable for all amounts due up to and including the date of such termination.
Effect of Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of these Terms for all purposes. In addition to the foregoing, if you cancel your Upgraded Account before the end of your current paid up month, your cancellation will take full effect at the end of the then-current billing cycle, and you will not be charged again. If your account is terminated by ALU.AI for a breach of these Terms, especially for gross misbehavior or failure to pay, ALU.AI reserves the right to effect such termination immediately, and in its sole discretion, without any proration of unused time in the last billing cycle.
Linked Websites
The Site may contain links to other websites that are not owned or operated by ALU.AI, and you agree that ALU.AI provides links to such websites solely as a convenience and has no responsibility for the content or availability of such websites, and that ALU.AI does not endorse such websites or any products or services associated therewith. Your use of such websites will be subject to the terms of use applicable to each such website.
ALU.AI shall not be liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
Limitation Of Liability; Indemnification; Injunctive Relief
Warranty Disclaimer
THE SITE, SITE CONTENT, AND THE SERVICE ARE PROVIDED STRICTLY ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND ALU.AI MAKES NO WARRANTY THAT THE SITE, SERVICE, OR SITE CONTENT ARE OR WILL BE (i) COMPLETE, (ii) SUITABLE FOR YOUR PURPOSE, (iii) ACCURATE, OR (iii) UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE. ON BEHALF OF ITSELF AND ITS LICENSORS, ALU.AI HEREBY EXPRESSLY DISCLAIMS ANY AND ALL IMPLIED, STATUTORY, OR OTHER WARRANTIES WITH RESPECT TO THE SITE, SITE CONTENT, AND SERVICE, OR THE AVAILABILITY OF THE FOREGOING, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFIRNGEMENT. THE ENTIRE RISK AS TO RESULTS OBTAINED THROUGH USE OF THE SITE, SERVICE, OR THE SITE CONTENT RESTS WITH YOU, AND ALU.AI MAKES NO REPRESENTATION OR WARRANTY THAT THE AVAILABILITY OF THE SERVICE WILL BE UNINTERRUPTED, OR THAT THE SITE, SERVICE, OR THE SITE CONTENT WILL BE ERROR FREE OR THAT ALL ERRORS WILL BE CORRECTED.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ALU.AI SHALL NOT BE LIABLE TO YOU FOR ANY DAMAGES ARISING OUT OF OR CONNECTED TO YOUR USE OF, OR INABILITY TO USE, THE SITE, THE SERVICE, OR THE SITE CONTENT, INCLUDING, WITHOUT LIMITATION, ANY AND ALL DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, SPECIAL, EXEMPLARY, OR STATUTORY DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF BUSINESS, LOSS OR PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, OR FOR ANY COST OF COVER OR COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES), EVEN IF ALU.AI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF THE LEGAL THEORY UNDER WHICH DAMAGES ARE SOUGHT, WHETHER IN BREACH OF CONTRACT OR IN TORT, INCLUDING NEGLIGENCE.
Indemnification
You hereby irrevocably agree to indemnify, defend, and hold ALU.AI, its affiliates, directors, officers, employees, and agents harmless from and against any and all loss, costs, damages, liabilities, and expenses (including attorneys’ fees) arising out of or related to (i) any third-party claim resulting from a breach by you of any of your covenants, representations, or warranties contained in these Terms and (ii) your use of the Service.
Injunctive Relief
You acknowledge that any use of the Service contrary to these Terms, or any transfer, sublicensing, copying, or disclosure of technical information or materials related to the Service, may cause irreparable injury to ALU.AI, its affiliates, and suppliers, and under such circumstances ALU.AI, its affiliates, and suppliers will be entitled to equitable relief, without posting bond or other security, including but not limited to, preliminary and permanent injunctive relief.
Location Of The Site And Service
ALU.AI operates or controls the operation of the Site and Service from offices in the United States. In addition, the Site and Service may be mirrored, and other websites operated or controlled by ALU.AI may be located, at various locations within and outside of the United States. ALU.AI makes no representation or warranty that all of the features of the Service will be available to you outside of the United States, or that they are permitted to be accessed outside of the United States. You acknowledge that you are solely responsible for any decision by you to use the Service from other locations, and that such use may be subject to, and that you are responsible for, compliance with applicable local laws.
This Agreement
Entire Agreement
These Terms constitute the entire agreement and understanding between the parties concerning the subject matter hereof, notwithstanding any different or additional terms that may be contained in the form of purchase order or other document used by you to place orders or otherwise effect transactions hereunder, which such terms are hereby rejected. These Terms supersede all prior or contemporaneous discussions, proposals, and agreements between you and ALU.AI relating to the subject matter hereof. No amendment, modification, or waiver of any provision of these Terms by you will be effective unless in writing and signed by an officer of ALU.AI.
Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining portions will remain in full force and effect and such provision will be enforced to the maximum extent possible so as to effect the intent of the parties, and will be reformed to the extent necessary to make such provision valid and enforceable.
Waiver
No waiver of rights by ALU.AI may be implied from any actions or failures to enforce rights under these Terms. These Terms are intended to be and are solely for the benefit of ALU.AI and you, and do not create any right in favor of any third party.
Choice of Law and Forum
These Terms will be governed by and construed in accordance with the laws of the State of Delaware, without reference to its conflict of laws principles. All disputes arising out of or relating to these Terms will be submitted to the exclusive jurisdiction of a court of competent jurisdiction located in Wilmington, Delaware, and each party irrevocably consents to such personal jurisdiction and waives all objections to this venue, unless otherwise specified in the Privacy Policy.
© Applied Language Understanding Inc. All rights reserved.
